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By creating an account with our store, you will be able to move through the checkout process faster, store multiple addresses, view and track your orders in your account, and more.
Create an accountShipping and Return Policy
No exchange or refund will be accepted on sale items/clearance and liquidation items.
Due to hygienic reasons, all socks, hats, caps and face masks are considered final sale items, and will not be accepted for a return or refund.
The same policy applies to all of our shoe care products, including insoles.
SHIPPING RATES
Standard
5-7 business days depending on the location of your shipping address.
- Orders 75$ and over before tax and rebates Free
- Orders under 75$ 12$ shipping
Standard shipping to the U.S.A.
- Shipping to USA-Standard shipping charge of $20 plus tax. We are not responsible for any customs charges. Extra shipping charges may apply to remote locations. We will contact you
- Delivery time -7-14 business days.
Exceptions:
Additional shipping charges may apply for remote locations. The customer will be contacted before shipping.
Delivery methods- Canada Post
Delivered by postal carriers and available for standard-size merchandise. A tracking number will be sent to the email provided at checkout.
Shop Online Pick-Up In Store
When selecting in-store pick-up at check out, you will be notified by e-mail when the merchandise is ready to pick up at the store.
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Returns
-All orders being returned from a U.S.A. address, we are not responsible for return shipping charges and custom charges-this must be paid by you. Please follow all steps below to complete your return or exchange request.
Easy Returns
If you are unhappy with your purchase for any reasons, you may return or exchange it within 7 days of receiving the package. Refunds and exchanges are not permitted after the allowable return period.
Sale or discounted items
Sale or discounted items are non-returnable and are considered final Sale. We do not accept returns or exchanges on these items. Be sure to order the correct size and color.
How To Return Merchandise
All merchandise you choose to return must be :
- Accompanied with its original receipt
- Unworn
- Unwashed
- Undamaged
- In its original condition
- In the original undamaged box
- Attached with the original tag
In Store Returns
Bring the items you would like to return to the store within your allowable return period. Returned items will be refunded as store credit.
- If you need to exchange the size please contact us by phone or email first. This way we can reserve the size you need, and it will be ready for you at the store.
Return by Mail
- To return your purchase by mail, please visit our online store and sign in to your account to make a return request or contact our support team at [email protected]
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- Download and print the document that is attached to your return email, as you will need to put it on your parcel. Don’t forget to indicate your contact information and your authorization number.
- It is very important to put the returned items in a box or to pack them properly. If you return your purchase without any packaging and/or with mailing labels affixed to it, we reserve the right to refuse your return.
- Remember that the shipping fees to return the merchandise are at your own expense. All exchanges done by mail will be charged a $12 plus tax shipping fee.
- Once we receive the parcel, we will process your return as agreed with customer service.
- If the item(s) is in good condition, a refund of the amount of the returned item will be applied to the credit card used for the original transaction.
- If the item(s) are not in good condition, they will be returned to you at your expense.
- The repayment terms may vary depending on the issuer of the credit card.
- Download and print the document that is attached to your return email, as you will need to put it on your parcel. Don’t forget to indicate your contact information and your authorization number.
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