Shipping and Return Policy

 

No exchange or refund will be accepted on sale items/clearance and liquidation items.

Due to hygienic reasons, all socks, hats, caps and face masks are considered final sale items, and will not be accepted for a return or refund.
The same policy applies to all of our shoe care products, including insoles.

SHIPPING RATES

Standard

5-7 business days depending on the location of your shipping address.

  • Orders 75$ and over                       Free
  • Orders under 75$                           12$ shipping

Standard shipping to the U.S.A.

  • Shipping to USA-Standard shipping charge of $20 plus tax. We are not responsible for any customs charges. Extra shipping charges may apply to remote locations. We will contact you 
    • Delivery time -7-14 business days.

 

Exceptions:

Additional shipping charges may apply for remote locations. The customer will be contacted before shipping.

 

Delivery methods

Parcel delivery

Delivered by postal carriers and available for standard-size merchandise.  A tracking number will be sent to the email provided at checkout.

 

Shop Online Pick Up In Store

Cubside pick up

When selecting curbside pickup at check out, you will be notified by e-mail when the merchandise is ready to pick up at the store.

 

 

Returns

-All orders being returned from a U.S.A. address, we are not responsible for return shipping charges and custom charges-this must be paid by you. Please follow all steps below to complete your return or exchange request.

Easy Returns

If you are unhappy with your purchase for any reasons, you may return or exchange it within 7 days of receiving the package. Refunds and exchanges are not permitted after the allowable return period.

 

Sale or discounted items

Sale or discounted items are non-returnable and are considered final Sale. We do not accept returns or exchanges on these items. Be sure to order the correct size and color.

 

How To Return Merchandise

All merchandise you choose to return must be : 

  • Accompanied with its original receipt
  • Unworned
  • Unwashed
  • Undamaged
  • In its original condition
  • In the original undamaged box
  • Attached with the original tag


In Store Returns

Bring the items you would like to return to the store within your allowable return period. Returned items will be refunded as store credit.

 

Return by Mail

  1. Request a shipping label for your return

Contact our support team at [email protected] to request a shipping label for your return. In the email you must

  • Inform us the reasons for the return
  • Include your order number
  • Write the name, address and phone number used to purchase the items

A shipping label will be sent to the email used for the communication. 

 

 

  1. Prepare Your Package
  • Securely pack your items in a shipping box, or wrap your items in brown paper to prepare for shipping and include your proof of purchase
  • Place the shipping label we helped you create on the package and make sure no other labels are showing. The shipping label should be place on the shipping box or on the brown paper. Shipping labels place on the original packaging box of your items will not be accepted.
  • The cost of the return shipping label will be subtracted from your total refund.
  • A 8$ restocking fee will be deducted from your total refund. If you wish to bring your balance to your customer account instead of a full refund, the restocking fee will be waved.
  • Additional charges may apply for remote locations. Customer will be notified prior to shipping.
  1. Ship your package

If you wish to use a different service carrier for your return, the fees associated with your return will be entirely at your cost.

  1. Item Inspection

When Laura-jo receives the returned items, the items are inspected to ensure they comply with our return policy. When they are in conformity, the articles are refunded by the same means of payment used during the purchase. You will be subject to standard shipping charges depending on your location.

If the goods are not in conformity, the goods will be returned to you at your expense.

 

PayBright

Purchases made using PayBright mode of payment are subject to Laura-jo’s return policy.


Return by Mail
Once Laura-jo has received and processed your return, your PayBright balance will be reduced or cancelled accordingly. If you have already made payments, those will be refunded to you by PayBright to your original method of payment. You will be subject to the standard shipping fee based on your location.

In store

When you return your purchase within our allowable return period, the entire order will be refunded to a Laura-jo gift card. You will then be required to maintain your PayBright biweekly payments until the amount is paid off. If you wish to pay off the full balance, please contact PayBright.