Shipping and Return Policy

SHIPPING RATES

 

Québec and Ontario

Standard

5-7 business days depending on the location of your shipping address.

  • Orders 99$ and over                  Free
  • Orders under 99$                      10$ shipping

 

Express shipping                                  

  • 3-5 Business days                     15$ for all orders

 

Regions and territories of Canada other than Québec and Ontario

 

Standard

6-10 business days depending on the location of your shipping address

  • 15$ for all orders

 

Delivery methods

Parcel delivery

Delivered by postal carriers and available for standard-size merchandise.  A tracking number will be sent to the email provided at checkout.

 

Shop Online Pick Up In Store

Cubside pick up

When selecting curbside pickup at check out, you will be notified by e-mail when the merchandise is ready to pick up at the store.

 

 

Returns

Easy Returns

If you are unhappy with your purchase for any reasons, you may return or exchange it within 7 days of receiving the package. Refunds and exchanges are not permitted after the allowable return period.

 

How To Return Merchandise

All merchandise you choose to return must be : 

  • Accompanied with its original receipt
  • Unworn
  • Unwashed
  • Undamaged
  • In its original condition
  • In the original undamaged box
  • Attached with the original tag


In Store Returns

Bring the items you would like to return to the store within your allowable return period, returned items will be refunded as a store credit.

 

Return by Mail

  1. Request a shipping label for your return

Contact our support team at [email protected] to request a shipping label for your return. In the email you must

  • Inform us the reasons for the return
  • Include your order number
  • Write the name, address and phone number used to purchase the items

A shipping label will be sent to the email used for the communication. 

 

 

  1. Prepare Your Package
  • Securely pack your items in a shipping box, or wrap your items in brown paper to prepare for shipping and include your proof of purchase
  • Place the shipping label we helped you create on the package and make sure no other labels are showing. The shipping label should be place on the shipping box or on the brown paper. Shipping labels place on the original packaging box of your items will not be accepted.
  • A 10$ shipping label cost will be subtracted from your total refund if your location is in the province of Québec and Ontario.
  • A 15$ shipping label cost will be subtracted from your total refund if your location is in other regions and territories of Canada.
  1. Ship your package

If you wish to use a different service carrier for your return, the fees associated with your return will be  your responsibility and at your cost.

    4. Items Inspection

Upon Laura-jo receiving the returned items, the items are inspected to insure it comply with our return policy. When in compliance, the items are refunded in the same mode of payment use in the purchase. You will be subject to the standard shipping fee based on your location.

In store

PayBright

Purchases made using PayBright mode of payment are subject to Laura-jo’s return policy.


Return by Mail
Once Laura-jo has received and processed your return, your PayBright balance will be reduced or cancelled accordingly. If you have already made payments, those will be refunded to you by PayBright to your original method of payment. You will be subject to the standard shipping fee based on your location.

In store

When you return your purchase within our allowable return period, the entire order will be refunded to a Laura-jo gift card. You will then be required to maintain your PayBright biweekly payments until the amount is paid off. If you wish to pay off the full balance, please contact PayBright.